This information is for current and potential customers.

Contact Us

If you have any questions or need assistance on your existing West One loan, please contact our Customer Service team.

Our business hours are:

Monday - Friday: 09:00 - 17:30

You can give us a call on 0344 880 5360, email us at servicing@westoneloans.co.uk or alternatively, fill out the form below and one of our experienced team will come back to you within 2 working days. 

We sometimes use text messages to communicate with our customers. The message will display from; ‘West One’ on your phone. If you’re unsure if a text is from us, please contact us and one of our team will be happy to help you.  

Write to us: 

The Edward Hyde Building

38 Clarendon Road

Watford

WD17 1JW

contact-header-1
legal privacy policy

Contact Us
© West One Loans 2025
Part of Enra Specialist Finance

West One is a trading name of the underlying firms, which are registered in England and Wales and have their registered office address at The Edward Hyde Building, 38 Clarendon Road, Watford, WD17 1JW.


West One Loan Ltd. is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 510024); its company registration number is 05385677.

West One Secured Loans Ltd. is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 776026); its company registration number is 09425230.

West One Development Finance Ltd. is not authorised by the Financial Conduct Authority; its company registration number is 11242570.

West One Commercial Mortgages Ltd. is not authorised by the Financial Conduct Authority; its company registration number is 16476112.


All the above firms are registered with the Information Commissioner Office and can be searched using ICO.

Certain types of loans are not regulated, for example loans for business purposes or certain buy-to-lets.