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Intermediary SiteWhether you need to update your account details or just talk to someone about your finances, our customer support team are here to help.
Our customers are extremely important to us and we want to make your experience with West One as easy as possible. Please choose one of the options below to help you find the relevant information, alternatively contact our customer support team using the contact form.
Talk to Usservicingteam@enragroup.co.uk or 0208 736 2241
Please email servicingteam@enragroup.co.uk or call 0208 736 2241 for this to be issued. Please also provide details of your solicitor. Please note that interest is calculated monthly and funds must be sent via solicitors.
We require redemption funds to be sent via your solicitor to our solicitor and are unable to accept funds directly.
Please contact us servicingteam@enragroup.co.uk or 0208 736 2241 to discuss.
As a minimum, your solicitors must provide a title plan, completion statement and confirmation of the amount being offered to consider this request.
Monthly interest
Your solicitor needs to send the relevant discharge form to our solicitors for signature, once done it will be returned to your solicitor. It's your solicitor's duty to send the completed form to the relevant registry to discharge the Security. Typically this is amended within 4- 6 weeks.
Please contact your original broker for options and advice
This is a possibility but dependent on a number of factors. Please contact servicingteam@enragroup.co.uk or call 0208 736 2241 to discuss. Please note all extension requests are subject to underwriting and valuation.
The directors named on your account must match the directors named on Companies House at all times throughout the loan. If changes to the directors of the company are planned, the new director must call us so we can undertake the appropriate checks. We'll also need certified proof of ID and proof of address of the proposed director(s).
Please note, if you’re removed as a director, your personal guarantee still remains valid.
Please call the Servicing Team on 0208 7362241 or email the Servicingteam@enragroup.co.uk
Please call the Servicing Team on 0208 7362241 or email the Servicingteam@enragroup.co.uk
You can change the date which you make payments to us. In order to get this processed please call the Servicing Team on 0208 7362241 or email the Servicingteam@enragroup.co.uk
Please speak to a Broker or independent Financial Adviser, we do not do direct lending.
With a repayment mortgage, every month you pay back both the interest on your mortgage AND some of the loan itself. ... With an interest-only mortgage, you only pay back the interest on your loan. This means your monthly payments are much lower, but you will still need to pay off the loan at the end of the mortgage term.