• Resources and Criteria
  • Resources and Criteria
  • Resources and Criteria

          Payment Support

          We are here to support you. 

          Talk to our team if you are having difficulties, we can work with you to find the right solution. Our links below have useful information, however, we encourage you to talk to our support team directly. Use the form to the side of this page or the contact details on this page.

          Trouble making a payment?

          We are here to help you through any financial difficulties so if you’re struggling to keep up with your payments, or have already fallen behind please contact us. The sooner we can discuss your situation with you the quicker we can find a solution to fit your circumstances.

          Please call the servicing team on 0208 7362241 or email servicing@westoneloans.co.uk.

          Debt Advice

          If you are experiencing financial difficulties, please talk to us and we will do our best to support you. 

          For more help and advice we also recommend the following not-for-profit organisations. These external organisations are designed to help individuals in financial difficulty.

          StepChange Debt Charity 

          StepChange are the UK's Leading debt charity. Contact them to get expert advice and free debt management to help tackle your debts. 

          Contact their free hotline on 0800 138 1111 (Monday to Friday 8am to 8pm and Saturday 8am to 4pm) or visit their website https://www.stepchange.org/

          Money Helper

          Money Helper offers free and impartial money advice. MoneyHelper brings together the support and services of three government-backed financial guidance providers: the Money Advice, the Pensions Advisory and Pension Wise.

          Contact them via their live chat or here: https://www.moneyhelper.org.uk/en/contact-us or visit their website

          Citizens Advice 

          Citizens Advice are a free service dedicated to helping people resolve legal, financial and personal problems they may face. The offer support online, over the phone or face to face and have a dedicated section on their website to tackle debt and financial issues - click here to find out more https://www.citizensadvice.org.uk/debt-and-money/

          or contact their national helplines on

          Adviceline (England): 0800 144 8848
          Advicelink (Wales): 0800 702 2020