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West One (the company) is dedicated to providing the utmost of professional care and consideration towards its customers in the provision of its products and services. The company recognises that in some instances, there may be times when a customer has cause to complain in relation to the provision of these. Where this does occur the company will treat all complaints received with due process, to consistently ensure that the customer’s issues are addressed, investigated and answered promptly and effectively.
Where it is objectively apparent that a customer has, through the company’s action or omission, suffered financial loss or material distress or inconvenience, appropriate redress will be offered to the customer. Should you wish to make a complaint to West One, we are committed to the following:
By Post: Head of Compliance, West One, 3rd Floor Premiere House, Elstree Way, Borehamwood, WD6 1JH
By email: firstname.lastname@example.org
By phone: 0208 736 2211
By post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
By phone: 0800 023 4 567 or 0300 123 9 123
*Please be aware that the FOS will not deal with your complaint until you have given us the opportunity to reply first.