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West One (the company) is dedicated to providing the utmost of professional care and consideration towards its customers in the provision of its products and services. The company recognises that in some instances, there may be times when a customer has cause to complain in relation to the provision of these. Where this does occur the company will treat all complaints received with due process, to consistently ensure that the customer’s issues are addressed, investigated and answered promptly and effectively.
Where it is objectively apparent that a customer has, through the company’s action or omission, suffered financial loss or material distress or inconvenience, appropriate redress will be offered to the customer. Should you wish to make a complaint to West One, we are committed to the following:
By Post: Head of Compliance, West One, 3rd Floor Premiere House, Elstree Way, Borehamwood, WD6 1JH
By email: compliance@westoneloans.co.uk
By phone: 0208 736 2211
By post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
By email: complaint.info@financial-ombudsman.org.uk
By phone: 0800 023 4 567 or 0300 123 9 123
Website: http://www.financial-ombudsman.org.uk/
*Please be aware that the FOS will not deal with your complaint until you have given us the opportunity to reply first.
Cut through the red tape with our hassle-free application process. We can typically confirm almost immediately whether your client’s application is likely to be successful.
West One Loan Ltd is authorised and regulated by the Financial Conduct Authority.
Firm Reference Number: 510024
West One Secured Loans Ltd is authorised and regulated by the Financial Conduct Authority.
Firm Reference Number: 776026.
Certain types of loans are not regulated, for example loans for business purposes or certain buy-to-lets.
West One Secured Loans Limited is a member of the Finance and Leasing Association (FLA).
The FLA Lending Code can be found at www.fla.org.uk.
West One Loan Ltd is registered with the Information Commissioners Office.
Registration Number: Z2651210.
West One Secured Loan Ltd is registered with the Information Commissioners Office.
Registration Number: ZA208381.
West One Development Finance Ltd is registered with the Information Commissioners Office.
Registration Number: ZA362893.
West One Loan Ltd is registered in England and Wales.
Company Number: 05385677.
West One Secured Loans Ltd is registered in England and Wales.
Company Number: 09425230.
West One Development Finance Ltd is registered in England and Wales.
Company Number: 11242570.
Registered Office Address for these companies: 3rd Floor, Premiere House, Elstree Way, Borehamwood, Hertfordshire. WD6 1JH
THIS IS FOR PROFESSIONAL INTERMEDIARY USE ONLY AND MUST NOT BE SHOWN OR DISTRIBUTED TO POTENTIAL CUSTOMERS