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This information is for professional intermediary use only and must not be distributed to potential customers.
West One is dedicated to providing the utmost of professional care and consideration towards its customers in the provision of its products and services.
The company recognises that in some instances, there may be times when a customer has cause to complain in relation to the provision of these. Where this does occur, the company will treat all complaints received with due process, to consistently ensure that the customer’s issues are addressed, investigated and answered promptly and effectively.
Where it is objectively apparent that a customer has, through the company’s action or omission, suffered financial loss or material distress or inconvenience, appropriate redress
will be offered to the customer.
By Post: | Head of Compliance, West One, The Edward Hyde Building, 38 Clarendon Road, Watford, WD17 1JW |
By email: | compliance@westoneloans.co.uk |
By phone: | 0333 123 4457 |
By post: | Financial Ombudsman Service, Exchange Tower, London, E14 9SR |
By email: | complaint.info@financial-ombudsman.org.uk |
By phone: | 0800 023 4 567 or 0300 123 9 123 |
Website: | http://www.financial-ombudsman.org.uk/ |
*Please be aware that the FOS will not deal with your complaint until you have given us the opportunity to reply first.
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