Introducing the Case Hub User Guide:

Case Hub is an online management system created by West One for our brokers.

This handy tool is accessed via the broker portal and removes the need for back and forth email, it allows you to directly message your underwriter and upload documentation in one easy location.

We have created a quick reference guide to cover how to use this platform and make interaction with our teams seamless and easy.

How does Case Hub work?

Case Hub works by providing a clear, straightforward platform for an instant record of conversations on all of your cases, and all of your document uploads – set against a needs list from your Underwriter.

When can I use Case Hub?

Although Case Hub is available as soon as you create an application, the main functionality really begins once your case is ready to be submitted for Underwriting.

Download Case Hub User Guide